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Entrega, envío y retiro

¿Te encanta tenerlo hoy? ¡Disfrútalo mañana!

¿Por qué debes esperar para disfrutar para usar tus productos nuevos? Conn's HomePlus can deliver them to your home the very next day - not weeks after your purchase! We even offer free Next Day delivery on qualifying appliance, TVs and mattress purchases. It's a tremendous value that could save you a lot of money!

Cuando se trata de tu satisfacción, siempre respondemos.

Disponibilidad del producto

Todos los productos que se exhiben en el sitio web de Conn's están sujetos a disponibilidad. Si bien planificamos tener grandes cantidades de productos disponibles, es posible que una gran demanda limite nuestra capacidad para completar tu pedido. En caso de que uno de los productos que pediste esté agotado por el momento, te informaremos inmediatamente la fecha aproximada en que recibirás tu pedido completo. Conn’s no se responsabiliza por cualquier error tipográfico o ilustrado que pueda ocurrir en este sitio web.

 

Home Delivery Options

Standard Scheduled Delivery Details

Some items require scheduled delivery due to their size and weight which include major appliances, TVs larger than 70”, fitness equipment, furniture and mattresses.

  • On average, orders can be delivered within 1-3 days and are only available to customers in our local markets (AL, AZ, CO, FL, GA, LA, MS, NV, NM, NC, OK, SC, TN, TX, and VA) and offered seven days a week in most markets
  • Delivery days & times are dependent on customer's location and can be delayed depending on payment type and the time the order is placed. Finance orders often require additional time for documentation submission and signing
  • Standard delivery charges apply. A surcharge of $39 or more will be required for any zip code that is over 30+ miles from select Conn's locations to the customer's delivery address.
  • Accessories not included
  • Covers curbside package drop off and/or basic unpacking and setup services but does NOT include installation or haul away
  • You will be automatically scheduled for the first date available and receive an email notification and/or a call with the expected delivery date within a few business hours. If you wish to select a later date, simply call us at 1-844-894-0717 or message us here.

Restrictions

Sorry, but we cannot deliver to PO boxes or APO/FPO addresses

White Glove Delivery Details

Some items require scheduled delivery due to their size and weight which include major appliances, TVs larger than 70” and furniture and mattresses.

  • On average, orders can be delivered within 1-3 days and are only available to customers in our local markets (AL, AZ, CO, FL, GA, LA, MS, NV, NM, NC, OK, SC, TN, TX, and VA) and offered seven days a week in most markets
  • Delivery days & times are dependent on customer's location and can be delayed depending on payment type and the time the order is placed. Finance orders often require additional time for documentation submission and signing.
  • Free delivery included on major appliance purchases of $899 and up, and all mattress purchases $899 and up, otherwise delivery charges may apply
  • Accessories not included
  • Covers delivery, basic unpacking and set up services, plus, removal of your old unit and a $39.99 haul away fee (excludes mattresses and furniture) and includes installation and assembly (installations & accessories sold separately)
  • You will be automatically scheduled for the first date available and receive an email notification and/or a call with the expected delivery date within a few business hours. If you wish to select a later date, simply call us at 1-844-894-0717 or message us here.

Entrega gratis

For customers in our local markets (parts of Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, North Carolina, Oklahoma, South Carolina, Tennessee, Texas and Virginia), we are able to offer Free White Glove Delivery on all major appliance purchases $899 and up. El equipo profesional de entregas de Conn's entregará el producto en tu hogar. Puedes solicitar el retiro y traslado de tu unidad anterior por un cargo adicional (el traslado no incluye colchones y muebles).

  • Este servicio incluye algunas tareas básicas de desempaque e instalación (se aplican cargos adicionales por el armado del producto así como por la instalación). La entrega preferencial de Conn's está disponible los siete días de la semana en la mayoría de los mercados.
  • Free Delivery is limited to non-clearance, in-stock, qualifying major appliances $899 and up, mattresses $899 and up, and TVs. El envío con entrega al día siguiente está limitado al envío dentro de las áreas con servicio de entrega al día siguiente de Conn's. Se pueden aplicar cargos adicionales por entrega e instalación. Los mercados seleccionados incluyen el área metropolitana de Charlotte, el área metropolitana de San Antonio, Harlingen, McAllen, Brownsville, Augusta, Greenville, Spartanburg y Odessa. Puedes solicitar el retiro y traslado de tu unidad anterior por un cargo adicional (no incluye colchones y muebles). El envío con entrega al día siguiente está sujeto a disponibilidad y no está disponible ciertos días en los mercados de Alexandria; Jackson; Knoxville; Lubbock; Monroe; Nashville; Odessa; Shreveport; Yuma; CO; GA; SC, VA y OK. No hay servicio de entrega el día de Acción de Gracias, Navidad o Pascua.

Entrega al día siguiente gratis

SOLO EN LÍNEA: entrega gratis al día siguiente en TV desde 65". ONLINE: Free Next Day Delivery on 75" TVs & up, OLED Tvs and 8K TVs. Entrega al día siguiente de compras en línea dentro de las áreas con servicio de entrega al día siguiente de Conn's, definidas según la distancia desde la tienda o el centro de distribución, así como la disponibilidad y la capacidad. Subject to availability, qualifying purchases, and select days.  Next day delivery is limited to delivery within Conn's Next Day Delivery zones.  Next day delivery is not always available for online orders. No next day deliveries on Thanksgiving, Christmas, and Easter.  Se pueden aplicar cargos adicionales por entrega e instalación.  Puedes solicitar el retiro y traslado de tu unidad anterior por un cargo adicional (no incluye colchones y muebles).  Major Appliances are defined as all Washers, Dryers, Combination Washer/Dryers, Full-Size Refrigerators, Freezers, Ranges, Dishwashers, Cooktops and Wall Ovens. Oferta disponible por tiempo limitado.

Next Day Delivery Offer

Subject to availability, qualifying purchases, and select days. A surcharge of $39 or more for any zip code that is over 30+ miles from a Conn's HomePlus location to the customer's delivery address.  El envío con entrega al día siguiente está limitado al envío dentro de las áreas con servicio de entrega al día siguiente de Conn's.  Next Day Delivery is not always available for online orders.  Qualifying purchases made after 5:00 PM will not be guaranteed Next Day Delivery.  No Next Day Deliveries on Thanksgiving, Christmas, and Easter.  Se pueden aplicar cargos adicionales por entrega e instalación.  Puedes solicitar el retiro y traslado de tu unidad anterior por un cargo adicional (no incluye colchones y muebles).  

 

Envío

Shipping costs are calculated based on the location and weight of the product. Some items may not be delivered via shipping methods due to their size and weight which includes major appliances, TVs larger than 70" and furniture and mattresses.

  • On average, orders are processed within 24 hours.
  • Conn’s only ships FedEx within the United States in the trade areas of AZ, CO, FL, GA, LA, MS, NV, NM, NC, OK, SC, TN and TX
  • Shipping options range from:
    • Standard Shipping: 3-5 business days
    • Expedited Shipping: 2-3 business days

Store or Warehouse Pickup

If its more convenient to pick up your item at a store, you can do that. In store locations where Store Pickup is available, you can buy items online and pick them up in a store and avoid shipping and delivery charges. Not all items are available for pick up at a store location (excludes furniture, mattresses, major appliances). If you pick up an order at a warehouse, most items are available including furniture, mattresses, and major appliances.

  • Place your order and wait to receive a “Ready for Pick Up” email which is separate from your order confirmation
  • Bring your ID, copy of your Ready for Pick Up” email to the store
  • We’ll hold your item for 2 days, if you don’t make it in by then we’ll cancel the order and refund your method of payment
  • You can pick up your order or choose someone else to pick it up, that must be communicated before arrival in store and you must provide your order number


Frequently Asked Questions

Question: Can I ship my order to an address other than my billing address?
Answer: Yes. We can ship your order to an alternate address that is on file with Conn's HomePlus. If the ship-to address is not on file with Conn's HomePlus, please contact Conn's HomePlus and have the additional address added. Please allow up to 24 hours to verify the address with Conn's HomePlus.

Question: Can I select my own delivery time frame?
Answer: Although time frames cannot be selected, they are provided the evening before delivery. You will receive a phone call or text confirming you can still receive the delivery the following day.

Question: How do I change my delivery time?
Answer: If you need to change the Conn's delivery time, please call our Delivery Call Center at (844) 894-0717 to reschedule for a different day.

Question: Will I get a call before the team shows up?
Answer: You will receive an automated message providing an estimated time of arrival, or ETA once our team is in transit to your home.

Question: Do I need to be there for the delivery or can someone else accept it for me?
Answer: Anyone over the age of 18 can sign for the delivery.