Política de privacidad de crédito y en línea

Política de privacidad para créditos - Inglés (Versión para imprimir) 
Política de privacidad para créditos - Español (Versión para imprimir)

ONLINE PRIVACY POLICY

At Conn’s HomePlus (“Conn’s” or “We”) our customers are at the heart of what we do, and we want our customers to have confidence in how we handle their personal information. We take the trust you place in us very seriously, no matter whether you share personal information with us when visiting or making a purchase at our stores, reaching out to us by phone or email, or using our website or mobile applications ("Website”).

The goal of this Online Privacy Policy ("Policy") is to explain how Conn’s collects and uses your personal information, who we disclose it to and when, and the tools and options available to you to manage that information.

Our Commitment To Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Nuestro compromiso con la privacidad de los niños: Protecting the privacy of children is especially important. For that reason, we never collect or maintain personal information on our Website from those we actually know are under 13, and no part of our Website is directed to attract anyone under the age of 13.

How To Contact Us Should you have other questions or concerns about these privacy policies, please call us at 1-877-358-1252 or send us an email at  customerservice@conns.com.

Third party and Social Media Information Sharing We also may work with third-party service providers, including Facebook, to show you specific advertisements and promotions on your devices that we think you may be interested in, via both online and offline channels (including social media), as well as to ensure our marketing efforts are effective. Los proveedores de servicios externos, así como también Conn's HomePlus, pueden recopilar información de identificación personal a través de cookies, balizas web y otras tecnologías de almacenamiento sobre tu comportamiento en línea a lo largo del tiempo, y en diferentes sitios web y servicios.

Categories of Information We (or our Third Parties) Collect: 

Identifiers, such as your name, alias, phone number, mailing and email addresses, IP address, account name or other similar identifiers, birth date, and ZIP code.

Commercial Information, including purchase and related transaction information, such as payment method (debit or credit card number, bank account information, etc.), items purchased, order status, items on your wish list, items in your online shopping bag or those saved for future purchase, product review information, Gift Card information, preferred products, brands you tell us you love and other merchandise interests, income range, and related information.

Information you share during communications and interactions with us, which may include the content of email messages, chat sessions, text messages, and phone calls.

Demographic information, which may include age or birth date, gender, ZIP code, your status and other information about you.

Audio and visual information, such as video recordings of you when you visit one of our stores or call recordings when you call our Customer Care team.

Location or geolocation information, including device location information when using our Website (if your device settings permit us to collect this information).

Internet or other electronic network activity information, including internet browsing information, unique device identifiers, cookie identifiers, device and browser settings and information, interaction with our Website or an advertisement, and internet service provider information. We may also collect information about when and how you access and use our Websites, such as the date and time of your visit or use, the websites visited before and after visiting our Websites, how you navigate and what you search for on the Websites or Apps, the pages visited on the Websites, items you view, and the items you purchase.

Chat Box Technology. We may also use third-party service providers to provide chat services for our clients to communicate with us regarding your account, delivery, product repair, payments, and other general questions you may have. As you navigate our websites and use the chat systems with Conn’s we attempt to protect your privacy. However, some of the information that we receive through this website and your interactions with the chat systems may be tracked, such as the date you communicate with Conn’s, the last day you contacted Conn’s, and other messages, comments and conversations made through the chat messages. The chat system collects the information that you voluntarily type in the chat box when you initiate a query through the chat system and respond to a query from the chat system. Additionally, when you are using our chat system, it collects interactions that you have made into the chat system while communicating with a Conn’s customer service representative. You can maximize the benefits of your privacy partnership with Conn’s by making informed decisions about whether to share personally identifiable information with us through our website and chat features. Third party chat box systems may capture, record, or analyze your chat box communications with Conn’s.

Conn's AI bot ("Bot") is powered by Open AI and is intended to provide immediate responses to your question. While we have made every effort to ensure that the Bot provides accurate and up-to-date information, please understand that it may not be able to address more complex queries fully and sometimes, it might even give a completely wrong answer.

The information provided by the Bot should not be solely relied upon for making critical decisions or resolving complex issues. Users are responsible for verifying and cross-referencing the information provided and should exercise caution and judgment when relying on its responses.

Under no circumstances shall Conn’s be liable for any direct, indirect, special, incidental, or consequential damages arising out of or in connection with the use of the Bot. This includes, without limitation, any damage, loss, or injury caused by error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction, or unauthorized access to, alteration of, or use of the Bot.

While we make efforts to ensure the availability and reliability of the Bot, there may be instances where it is unavailable or experiences technical issues. Conn's shall not be held responsible for any inconvenience or damages arising from such occurrences.

Inferences about or derived from any of the information above that may relate to your preferences or other matters.

Cookies and Similar Technologies. When you visit our Website, we use site visit recordation technologies to memorialize site visits, third-party cookies, beacons, tags and scripts to help collect the categories of information above and aggregated information from your internet browser such as your behavior on our Website.

We use third party services that employ software code to record users' interactions with our Website in a manner that allows us to watch replays of those user sessions. We use these third parties to collect and analyze data on visitor interactions and session replays for our Website to help make the sites more useful to visitors. This includes users' mouse movements, scrolling, page hits, keyboard movements, tracking errors and events, users' purchase intent, user behavior and API calls.

These site visit recordation technologies help us diagnose usability problems, identify areas for improvement, help personalize user experience on our Website, to better understand your preferences, operate our business, and provide you with products and services we believe you will love.

We use third-party service providers that help with our marketing efforts, analytics providers, advertising networks and cooperatives, third parties that share information with us about the different devices you use online, reviews you have posted on third-party sites about products we offer, and other third parties that we collaborate or work with.

Cookies. A browser cookie is a small piece of data that is stored on your device to help websites and mobile apps remember things about you. Other technologies, including web beacons, web storage, and identifiers associated with your device, may be used for similar purposes. In this Policy, we say “cookies” to refer to all of these technologies. We use the following types of cookies:

• Essential Cookies are required to make our Website function properly and cannot be turned off in our systems. If you block these cookies, portions of our Website may not function properly.
• Performance and Functional Cookies allow us to count visits and sources of traffic on our Website so we can measure and improve performance and functionality. They help us know which pages of our Website are most and least popular and how visitors move around the Website.
• Targeted Advertising Cookies may be set through our Website by our advertising partners. They may be used by advertising companies to build a profile of your interests and show you relevant advertisements on other websites.
• Social Media Cookies allow you to share information using social media sharing buttons on social networks like Facebook, Pinterest, Instagram, or Twitter. This information may then be used by the social media network to deliver targeted advertising to you.

We may combine information collected automatically (as described above) from your interactions with our Website and your activity on third-party sites with other data (including personal information).

If you wish to opt out of allowing certain cookies, you may do so by changing your browser settings so that cookies from our Website cannot be set. Please note that if you delete, block, or otherwise restrict cookies, or use a different computer or Internet browser, you will need to renew your cookie management choices.

How You Can Opt Out You have every right to opt out of the above summarized information sharing. If you wish to opt out of information gathering described above, you can visit https://optout.aboutads.info/. In addition, we encourage you to review Facebook’s Data Policy at https://www.facebook.com/full_data_use_policy.

CREDIT PRIVACY POLICY:

Rev. 1/2023