FurnitureGard Terms & Conditions

FURNITUREGARD COMPREHENSIVE PLAN

TÉRMINOS Y CONDICIONES

This Furniture Comprehensive Plan ("Plan") is not an insurance contract. A menos que esté regulado por la ley del estado, los contenidos de este Plan se deben interpretar y entender según el significado de un "contrato de servicios" contemplado en la Ley Pública #93-637.

1. DEFINITIONS:
   “Administrator” means Conn Appliances, Inc. (“Conn’s”), 1401 Rankin Road, Houston, TX 77073. 
   “Conn’s” means the Conn Appliances, Inc. store where You purchased the Product and this Plan.
   "Plan" means this service plan and includes Your invoice for the Product and the Plan. "Product" means the furniture that You purchased that is covered by this Plan and listed on Your invoice. "We", "Us" and "Our" means the obligor, which is Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578, United Service Protection, Inc., P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578 in Florida, and Assurant Service Protection, Inc., P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578 in Oklahoma. "You" and "Your" means the purchaser of this Plan, including the Lessee, if the Product was acquired under a lease-to-own arrangement ("LTO Arrangement"). "Lessee" under a LTO Arrangement means the payor customer leasing the Product and this Plan. "Lessor" under a LTO Arrangement means the owner of the Product and payee of cash benefits under this Plan until You fulfill Your obligations under the LTO Arrangement necessary to acquire full ownership of the Product and this Plan.
2. AGREEMENT: A cambio de que Usted adquiera este Plan, Nosotros acordamos proporcionarle los beneficios establecidos en el presente durante la vigencia descrita a continuación.
3. MANUFACTURER’S WARRANTY: THIS PLAN IS EFFECTIVE DURING THE TERM OF THE MANUFACTURER’S WARRANTY AND THEREAFTER UNTIL THE END OF THE PLAN; IT DOES NOT REPLACE THE MANUFACTURER’S WARRANTY, BUT PROVIDES CERTAIN ADDITIONAL BENEFITS DURING THE TERM OF THE MANUFACTURER’S WARRANTY. If the Product is repaired or replaced by Us due to any defect for which the manufacturer or its agents or suppliers may be legally responsible, separate and apart from or notwithstanding the terms of the manufacturer's warranty, You agree to subrogate and assign to Us all of Your rights of recovery against the manufacturer, up to the amount paid to You by Us or the cost of the replacement product provided to You by Us. You will be reimbursed for any reasonable costs and expenses You incur in connection with the subrogation or assignment to Us of Your rights against the manufacturer.
4. LENGTH OF COVERAGE:  The coverage for this Plan begins on the date of purchase and continues for the period indicated on Your invoice. 
   En el caso en que Su Producto se encuentre en reparación en un centro de reparaciones autorizado cuando el Plan expire, será cubierta cualquier reclamación autorizada y realizada antes de la fecha de vencimiento.
5. NUMBER OF PRODUCTS COVERED: Este Plan puede cubrir un solo Producto, múltiples Productos, juegos o grupos haciendo juego, según la selección de Su cobertura en el momento inicial de su compra y Su pago por esa cobertura. Su factura será Su comprobante de los Productos cubiertos.
6. PLAN MAXIMUM: The maximum benefit for service or replacements under this Plan is limited to an aggregate of the original retail purchase price of the Product covered or $25,000, whichever is less.
7. WHAT IS COVERED: This Plan is available for Products that are sold by Conn’s and purchased at the same time as this Plan. The Plan covers structural repairs and the removal of stains described in paragraph 9 below. 
8. LTO ARRANGEMENT: If You acquired the Product and this Plan through a lease under a LTO Arrangement, You are entitled to all non-cash benefits under this Plan until You acquire full ownership of this Plan and the Product.  Until You acquire full ownership of this Plan and the Product, any rights to a cash settlement or cancellation refund under this Plan will belong exclusively to the Lessor.  Upon acquiring full ownership of this Plan and the Product, You are entitled to all benefits under this Plan.
9. PLAN COVERAGES: Está disponible la siguiente cobertura. El Plan que usted compró será especificado en Su factura.
   REPAIR AND REPLACEMENT:
   
   En caso de que se produzca una mancha o un daño a causa de un incidente específico, incluyendo grietas y/o descamaciones del cuero o revestimientos de cueros reconstituidos, cubiertos por cualquiera de los Planes que se detallan a continuación, dichas manchas o daños, incluyendo las grietas y/o descamaciones del cuero o revestimientos de cueros reconstituidos, deberán ser informados dentro de un plazo de quince (15) días de ocurrido el incidente. Si no informa la mancha o el daño dentro de un plazo de quince (15) días, la cobertura para la eliminación de manchas o grietas y/o descamaciones de Su Producto cubierto se podrá cancelar en conformidad con los términos del Plan.
   
   A.  FABRIC AND LEATHER/VINYL STAIN REMOVAL
   
   If Your Product fails to resist accidental staining (identified below in paragraph A (1)) or damage (identified below in paragraph A (2)) from a specific incident during normal residential use, We will provide service consisting of labor and parts necessary to restore Your Product to a reasonably satisfactory condition based on condition of the Product at the time of repair. No podemos garantizar combinaciones exactas de color ni vetas naturales. 
   
   1) Las manchas accidentales que cubre este Plan incluyen lo siguiente: manchas de alimentos y bebidas domésticos; manchas accidentales o fortuitas de humanos y/o mascotas, como saliva, orina, fluidos estomacales o sangre; tinta de bolígrafo, crayón, cosméticos faciales o esmalte de uñas.   
   
   2) Los daños cubiertos por este Plan incluyen los siguientes: rasguños, pinchazos y desgarros accidentales; defectos estructurales; daños estructurales ocurridos por un incidente específico durante el uso normal en el hogar. 
   
   SI NECESITA SERVICIO:
   Call 1-855-266-6349, Monday
   thru Friday, 8:00 a.m. - 8:00 p.m., Saturday, 8:00 a.m. – 6:00 p.m. and Sunday, 10:00 a.m. - 6:00 p.m., Central Time
   . We will dispatch a professional technician at no charge to You for covered failures.
   If Your Product has a structural, component or surface failure or becomes damaged from a specific incident during normal residential use, We will make every attempt to restore Your Product to a reasonably satisfactory condition based on condition of the Product at the time of repair. No podemos garantizar combinaciones exactas de color ni vetas naturales.
   
   La cobertura se presta para, pero no se limita a:
   
   Structural defects to frames, such as warpage and frame breakage, separation of frame components on/in solid wood, veneer, laminate, lacquer or engraved photo finished Products, breakage of welds and the accidental bending of structural metal components, such as recliners, dinette sets, sleeper mechanisms, swivel rocker bases and springs, excessive loss of foam resiliency to cushions on upholstered Products.
   
   Las fallas en los componentes, tales como apliques de iluminación defectuosos, ruedas, rueditas, tiradores/deslizadores de gavetas, bisagras defectuosas y rotas, motores, masajeadores y calentadores. 
   
   El daño en la superficie abarca maderas y acabados laminados con elevaciones, grietas o descamación, rayones, astillas, hendiduras, manchas, marcas de agua y pérdida del plateado de los espejos y deberá informarnos sobre ellos dentro de un plazo de quince (15) días de ocurrido el incidente.
   
   C. SUPERFICIE/MOBILIARIO MACIZO (MADERAS, METALES, VIDRIOS Y ESPEJOS)
   
   Se considera daño superficial las elevaciones, grietas o descamación en maderas y acabados laminados, rayones, astillas, hendiduras, manchas, marcas de agua y pérdida del plateado de los espejos, y se Nos debe informar dentro de los quince (15) días de su aparición.
   
   D. COBERTURA DE LOS COLCHONES
   
   Este Plan está disponible para los colchones nuevos que se venden únicamente a través de Conn's y que están protegidos con un cubrecolchón. Para ser elegible para la cobertura, Usted debe (1) usar un cubrecolchón, (2) poner el cubrecolchón a disposición al momento de realizar el servicio y (3) el cubrecolchón debe tener las mismas manchas, rasguños, perforaciones y desgarros accidentales que el colchón.
   
   Las manchas y los daños que cubre este Plan incluyen lo siguiente: manchas de alimentos y bebidas domésticos; manchas provenientes de humanos y mascotas, como saliva, orina, fluidos estomacales o sangre; tinta de bolígrafo, crayón, cosméticos faciales o esmalte de uñas; y desgarros, perforaciones y rasgaduras accidentales. Para evitar que la mancha se asiente permanentemente, deberá informarnos dentro de un plazo de quince (15) días de ocurrido el incidente.     
   
   El daño estructural que cubre este Plan incluye lo siguiente: defectos estructurales y deformación de la estructura, soportes de madera rotos, pérdida excesiva en la resistencia de la espuma.
   
   E. NUESTRA OBLIGACIÓN SI LA REPARACIÓN NO ES POSIBLE O NO ES ECONÓMICA
   
   Si su Producto sufre un daño que está cubierto por este Plan, haremos todo lo posible por restaurarlo para que quede en condiciones razonablemente satisfactorias según la condición del Producto al momento de la reparación. At the discretion of FWSC, We may elect to replace a covered item or issue a store credit for the purchase price of Your item rather than repair it. La decisión de reemplazar o de emitir un crédito en lugar de reparar los artículos es exclusivamente Nuestra. En caso de que decidamos reemplazar un artículo, el reemplazo será por un modelo base que cumpla con todas las normas mínimas del fabricante exigidas a nivel nacional, que lleve a cabo la misma función primaria, y que tenga la capacidad comparable con el artículo cubierto, cuando esté disponible en Conn's. 
   
   Haremos todos los esfuerzos razonables para proporcionar un artículo idéntico, cuando esté disponible en Conn's.  No somos responsables de proporcionar un artículo idéntico en cuanto a color o tinte para resolver un posible descoloramiento de otros muebles que pueda haber ocurrido con el paso del tiempo.  
   
   Si el mueble defectuoso ya no está disponible en Conn's, podremos entregarle un crédito de la tienda, a Nuestra discreción. En dichos casos, el monto por ese crédito será igual al monto de compra original del artículo que resultó defectuoso. 
   En lo que respecta a todas las compras en liquidación, por cierre, con rasguños o abolladuras, o compras "en el estado en que se encuentren los productos", si decidimos reemplazar un artículo, en lugar de repararlo, el crédito de la tienda podrá ser entregado por el monto del precio de compra original para que Usted vuelva a elegir un producto similar de Conn's.
10. SUS OBLIGACIONES ANTES DE RECIBIR EL SERVICIO PREVISTO EN ESTE PLAN
    On-Going Care and Maintenance of Your Product: In order to receive coverage under this Plan, You must have maintained Your Product as recommended by the manufacturer. Any variation from the manufacturer's recommended maintenance will cause Your claim to be denied. 
    
    On-Going Care and Maintenance of Fabric and Leather/Vinyl: Your Product must have been maintained through routine cleaning and maintenance, shielded from direct sunlight, whenever possible, and protected from prolonged exposure to heating sources, vents and radiators. 
    
    On-Going Use Based On Manufacturer’s Guidelines: Your Product must be used in accordance with the manufacturer’s guidelines including, but not limited to, any weight or capacity restrictions. 
    
    Usted tiene el deber de proteger el Producto contra futuros daños y de seguir las instrucciones en el manual del propietario.
    
11. IF YOU NEED SERVICE: Call 1-855-266-6349, Monday thru Friday, 8:00 a.m. - 8:00 p.m., Saturday, 8:00 a.m. – 6:00 p.m. and Sunday, 10:00 a.m. - 6:00 p.m., Central Time. We will dispatch a professional technician at no charge to You for covered failures.
12. TYPES OF SERVICE AND SERVICE LOCATION: En general, las reparaciones se realizan en Su residencia. If some of the work must be done at one of our authorized repair centers, We will transport Your Product to the repair center.
13. AVAILABILITY OF SERVICE: El Servicio normalmente está disponible y se presta durante el horario de atención normal y la semana de trabajo normal del centro de reparación autorizado y dentro del territorio normalmente atendido por el Administrador de Federal Warranty Service Corporation. The Administrator will make a reasonable effort to arrange for service outside of the territory serviced.  In the event the Administrator is unable to arrange for service outside of the territory serviced, the Administrator at its sole discretion may elect to reimburse You for the cost of necessary repairs up to a reasonable and customary amount for such repairs. 
14. DELAYS: Haremos los esfuerzos razonables para prestar el servicio contemplado en este Plan, pero ni Nosotros ni el Administrador seremos responsables por daños que surjan por demoras; y en ningún caso Nosotros o el Administrador seremos responsables de daños consecuentes conforme a la Sección 18 a continuación.
15. PARTS: Los materiales proporcionados como reemplazos de piezas se pedirán directamente del fabricante y/o (donde corresponda) se sacarán del inventario de piezas y componentes nuevos o reconstruidos de Nuestros centros de reparación autorizados. Estos materiales se proporcionarán de acuerdo con las disposiciones de la garantía del fabricante, mientras estén en vigencia, y luego de acuerdo con nuestro Plan durante el resto del plazo de cobertura.
16. WHAT IS NOT COVERED: This Plan does not cover: (a) anything not specifically mentioned in the coverage section (Section 8); (b) damage caused by improper cleaning methods or improper cleaning materials, or damage caused by the application of topical treatments (other than those provided by Us, the Administrator, or Conn’s specifically for the Product) that may adversely impact the effectiveness of the original protection; (c) damage caused by transit, delivery, redelivery, or movement, including damage caused by packing or unpacking of the Product; (d) stains from dye, bleach, caustic solution, felt tip marker, tobacco products or chewing gum; (e) fading, color loss, or discoloration; (f) consumables; (g) Products that are used in rental settings, other than in Your personal residential rental setting for personal or household use, or non-residential locations ; (h) rattan, bamboo or wicker if used outdoors; (i) natural inconsistencies in wood grains, fabrics, coloring or dying of leathers; (j) normal wear and tear to fabrics and leathers, such as but not limited to soiling from everyday use, darkened bodily contact areas, surface abrasions, fabric fraying and loose joints caused by use overtime or depressions in mattresses that occur over time; (k) seam separation, stress tears and defects in buttons; (l) leather scratches; (m) leather flaws and manufacturer’s defects that cause rips, cuts or punctures; (n) pet damage, except pet bodily fluid stains; however, repetitive bodily fluid stains are considered preventable occurrences and will not be eligible for Service; (o) nubuck, suede, split hides and other sensitive leathers, faux stone, fossil stone, marble, brass or chrome; (p) loss or damage due to misuse, abuse, unauthorized repair by others, collision with any other object, extensive intentional abusive or negligent activities performed by You or others, loss or damage resulting from failure to provide manufacturer’s recommended maintenance or inspection, add-on products or accessories, attachments, rust, corrosion, battery leakage, sand, dirt, dust, insect/rodent infestation, damage or stains caused by acts of God, fire, water, windstorm, hail, earthquake, exposure to the sun or other heat source, exposure to the cold, theft, negligence, riot, or any other peril (q) preventive maintenance; (r) initial installation, assembly or hookup, or removal and reinstallation of Your Product; (s) pre-existing conditions or damage to showroom furniture, as noted on Your invoice, prior to the effective date of this Plan; (t) any recall program or other manufacturer defects, whether the manufacturer is in business or not.
17. PRODUCTS NOT ELIGIBLE FOR COVERAGE: This Plan does not provide any service for Products used for commercial or institutional purposes. Este Plan solo está disponible para productos nuevos comprados en Conn's y que incluyen una garantía del fabricante en el momento de la compra.
18. INDIRECT DAMAGES/LIMITATION OF LIABILITY: EN NINGÚN CASO NOSOTROS O EL ADMINISTRADOR DEL PLAN SEREMOS RESPONSABLES POR DAÑOS ESPECIALES, INDIRECTOS, ACCIDENTALES O RESULTANTES YA SEA EN VIRTUD DE UN CONTRATO, UN ACUERDO EXTRACONTRACTUAL O NEGLIGENCIA. This Plan does not cover claims arising from any breach of implied or express warranty of merchantability or fitness for a particular purpose of the Product from the manufacturer.
19. RENEWALS: Este Plan no es renovable.
20. TRANSFER: Este Plan no es transferible.
21. CANCELLATION: Usted puede cancelar este Plan en cualquier momento, por cualquier motivo, al enviar una solicitud de cancelación escrita firmada de este Plan a Nosotros o al Administrador. If You cancel this Plan within the first 30 days after receipt, You will receive a full refund, less any claims paid, where allowed by law. If You cancel after the first 30 days from receipt of this Plan, You will receive a pro rata refund based on the time remaining on Your Plan, less an administrative fee, not to exceed 10% of the price of the Plan or $25.00, whichever is less, less any claims paid, where allowed by law. Nosotros no cancelaremos este Plan salvo en caso de 1) fraude, 2) tergiversación de hechos materiales, 3) falta de pago de Su parte, 4) violación de alguno de los términos y condiciones del Plan, 5) si una autoridad reguladora exige que lo hagamos. Si se cancela este Plan, se le reembolsará el precio de compra prorrateado no devengado de este Plan, menos las reclamaciones pagadas, donde esté permitido por ley. Si se le vende este Plan sin nuestro conocimiento por un Producto que no debería estar cubierto por él, lo cancelaremos y le devolveremos el precio de compra total del Plan.
    The Cancellation terms stated above are further subject to the LTO Arrangement terms found in section 8 above.
22. DEDUCTIBLE: No se requiere el pago de un deducible para la cobertura descrita en este Plan.
23. If You and Federal Warranty Service Corporation through its Administrator cannot agree to a satisfactory resolution of any dispute regarding the repair  of the Product covered by this Plan, after the completion of the process described in Section 9 of this Plan, and after reasonable efforts on the parts of You and Federal Warranty Service Corporation through its Administrator to resolve any remaining issues, OR if You feel that Federal Warranty Service Corporation or its Administrator is not complying with its obligations under this Plan, the following actions are available to You under the terms of this Plan. If You do not understand these provisions and actions We recommend You seek advice of an attorney to assist You in understanding Your rights of enforcement of the terms of this Plan.
    
    

    NOTIFICACIÓN DE ACUERDO DE ARBITRAJE Este Acuerdo estipula que todas las disputas entre usted y nosotros serán resueltas por mediación o ARBITRAJE VINCULANTE. De este modo, usted RENUNCIA A SU DERECHO A RECURRIR A UN TRIBUNAL para hacer valer o defender sus derechos en virtud de este contrato (EXCEPTO para asuntos que puedan ser llevados ante un TRIBUNAL PARA CONTROVERSIAS DE CUANTÍA MENOR). Sus derechos serán determinados por un ÁRBITRO NEUTRAL y NO por un juez o jurado. Usted tiene derecho a una AUDIENCIA IMPARCIAL, PERO los procedimientos de arbitraje son MÁS SIMPLES Y LIMITADOS QUE LAS NORMAS APLICABLES EN TRIBUNALES. Las decisiones del árbitro son tan aplicables como cualquier orden judicial, y están sujetas a UNA REVISIÓN MUY LIMITADA POR PARTE DE UN TRIBUNAL. Puede, pero no tiene la obligación de, contratar a un abogado para la mediación o el arbitraje. PARA MÁS DETALLES Lea la Sección de resolución de disputas a continuación Llame a la American Arbitration Association al 1-800-778-7879 To request mediation or arbitration, check out the American Arbitration Association's Web Site at  www.adr.org

24. EL PROGRAMA DE RESOLUCIÓN DE DISPUTAS (MEDIACIÓN Y ARBITRAJE)
    Tal como se utiliza en esta Disposición, "Usted" y "Su" se refieren a la persona o personas nombradas en este Plan, y todos sus herederos, supervivientes, sucesores y representantes. And, "We" and "Us" shall mean the Obligor identified above and shall be deemed to include all of its agents, affiliates, successors and assigns, and any retailer or distributor of its products (including without limitation Conn's), and all of the dealers, licensees, and employees of any of the foregoing entities
    
    Cualquier disputa que surja de o esté relacionada con este Plan o cualquier Plan previo entre las partes, incluyendo, entre otros, el incumplimiento de dicho(s) Plan(es), será resuelta exclusivamente de acuerdo con el Programa de resolución de disputas, cuyo último paso es el arbitraje vinculante ante un solo árbitro.
    
    Las partes primero deberán tratar de resolver cualquier disputa a través de negociaciones informales.  En el caso de estos esfuerzos fallen, cualquiera de las partes podrá solicitar la mediación mediante notificación por escrito a la otra parte.  Las mediaciones serán gestionadas por la American Arbitration Association ("AAA") de acuerdo con sus Procedimientos de mediación comercial, disponibles en el teléfono y el sitio web de la AAA mencionados anteriormente.  La mediación tendrá lugar en un momento y un lugar conveniente para ambas partes o, si las partes no llegan a un acuerdo, en cualquier momento y lugar designado por el mediador de conformidad con los Procedimientos de Mediación Comercial.
    
    Si la mediación no resuelve la disputa, o no se exige una mediación, todas las disputas deberán ser resueltas ya sea mediante 1) un arbitraje vinculante ante un solo árbitro o 2) si la disputa está dentro del alcance de su jurisdicción, un tribunal para controversias de cuantía menor. Los arbitrajes serán gestionados por la AAA de acuerdo con los procedimientos acelerados de las normas de arbitraje comercial y los procedimientos suplementarios para las disputas relacionadas con el consumidor en vigencia al momento de la presentación de la reclamación ante la AAA. Los términos de esta disposición prevalecerán sobre cualquier inconsistencia entre las normas de la AAA y esta disposición. Puede obtener una copia de las normas de la AAA llamando al (800) 778-7879 o visitando el sitio web de la AAA en www.adr.org.  Los honorarios por el arbitraje serán establecidos por el árbitro de conformidad con los procedimientos suplementarios para las disputas relacionadas con el consumidor.  El árbitro aplicará el derecho sustantivo pertinente y el estatuto de limitaciones aplicable, y proporcionará por escrito un fallo justificado y conclusiones de hecho y derecho.  EL ÁRBITRO ESTÁ FACULTADO PARA OTORGAR CUALQUIER REPARACIÓN QUE ESTARÍA AL ALCANCE DEL TRIBUNALES DE CONFORMIDAD CON LA LEY O EN EQUIDAD, INCLUYENDO SIN LIMITACIÓN LOS RECURSOS EN VIRTUD DE CUALQUIER ESTATUTO DE PROTECCIÓN AL CONSUMIDOR APLICABLE. El arbitraje tendrá lugar en un lugar conveniente para ambas partes o, si las partes no llegan a un acuerdo, en cualquier momento y lugar designado por el árbitro de conformidad con los Procedimientos Suplementarios para las disputas relacionadas con el consumidor. This Provision is part of a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.  If any portion of this Arbitration Provision is deemed invalid or unenforceable, it shall not invalidate the remaining portions of the Arbitration Provision, except that in no event shall this Provision be amended or construed to permit class arbitration or arbitration on behalf of any individual other than You.  This Arbitration Provision shall inure to the benefit of and be binding on You and Us and its Provision shall continue in full force and effect subsequent to and notwithstanding the expiration of termination of this Plan.
    
    Usted acepta que cualquier procedimiento de arbitraje solo tendrá en cuenta sus reclamaciones.  Las reclamaciones de otras personas, o en su nombre, no serán arbitradas en ningún procedimiento que esté considerando Sus Reclamaciones.  
    
    Usted y Nosotros entendemos y aceptamos que debido a esta DISPOSICIÓN de arbitraje, ni usted ni nosotros tendremos el derecho a ir a tribunales, excepto según lo dispuesto anteriormente, o a tener un juicio con jurado o participar como miembro de ningún tipo de demanda colectiva relacionada con ninguna reclamación.
25. The following state specific requirements apply if Your Plan was purchased in one of the following states and supersede any other provision herein to the contrary:
    
    Notice for Alabama residents: NOTICE: Es posible que, en las reparaciones, se usen piezas que no sean del fabricante original. INSURANCE: The obligations under this Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida. If We fail to pay or provide service on a claim within 60 days after proof of loss has been filed with Us, the written claim can be submitted to American Bankers Insurance Company of Florida at the following address: 11222 Quail Roost Drive, Miami, FL 33157, or call the toll-free number at 1-800-852-2244. FREE LOOK: You may within 20 calendar days of mailing of the Plan, or 10 days if delivered at time of sale, reject and return this Plan. Upon return of the Plan within the applicable time period, if no claim has been made, You will be refunded the full purchase price. A 10% penalty per month will be added to a refund that is not paid or credited within 45 days after return of the Plan. This provision applies only to the original purchaser of this Plan. The following is added to the CANCELLATION provision: No claim incurred or paid shall be deducted from any Cancellation refund, regardless of who initiates the Cancellation. If We cancel, notice of Cancellation shall be mailed to Your last known address at least 5 days prior to Cancellation and shall state the effective date and reason for Cancellation. No es necesario dar aviso previo de la Cancelación si el motivo es la falta de pago del cargo de Proveedores o una tergiversación sustancial. The following is added to THE DISPUTE RESOLUTION PROGRAM (MEDIATION AND ARBITRATION) provision: The arbitration action will take place in the county where You reside.
    
    Notice for Arizona residents: INSURANCE: The obligations under this Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida. If We fail to pay or provide service on a claim within 60 days after proof of loss has been filed with Us, the written claim can be submitted to American Bankers Insurance Company of Florida at the following address: 11222 Quail Roost Drive, Miami, FL 33157, or call the toll-free number at 1-800-852-2244. The WHAT IS NOT COVERED provision, item (s) is deleted and replaced with the following: (s) pre-existing conditions or damage to showroom furniture, as noted on Your invoice, prior to the effective date of this Plan, except if such conditions were known or should reasonably have been known by Us or Our subcontractors. The following is added to the CANCELLATION provision:  We will not cancel or void this Plan due to acts or omissions by Us or Our subcontractors for failure to provide correct information or failure to perform the services or repairs provided in a timely, competent, workmanlike manner. We will not cancel this Plan due to misrepresentation either by Us or any person selling the Plan on Our behalf. We may cancel or void coverage due to material acts or omissions by You which may include Your fraudulent or unlawful acts arising out of or relating to this Plan or Your use of the covered Product in a manner other than as intended by the manufacturer that is likely to increase the likelihood that the covered Product will be damaged or require repairs. All references to an administrative fee are deleted and replaced with an administrative fee of 10% of the gross amount paid for Your Plan or $75, whichever is less. The following is added to THE DISPUTE RESOLUTION PROGRAM (MEDIATION AND ARBITRATION) provision: Notwithstanding the Arbitration provision, You have the right to file a complaint with the Arizona Department of Insurance and Financial Institutions (D.I.F.I.). You can file a complaint with the D.I.F.I. against a service company issuing an approved service contract by contacting the Consumer Protection Division of the D.I.F.I., toll free phone number 800-325-2548. 
    
    Notice for Colorado residents: INSURANCE: Las obligaciones contempladas en este Plan están aseguradas por una póliza de seguro emitida por la American Bankers Insurance Company of Florida. If We fail to pay or provide service on a claim within 60 days after proof of loss has been filed with Us, the written claim can be submitted to American Bankers Insurance Company of Florida at the following address: 11222 Quail Roost Drive, Miami, FL 33157, or call the toll-free number at 1-800-852-2244. FREE LOOK: You may within 20 calendar days of mailing of the Plan, or 10 days if delivered at time of sale, reject and return this Plan. Upon return of the Plan within the applicable time period, if no claims have been made, You will be refunded the full Plan price. A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after the return of the Plan. The provision applies only to the original purchaser. The CANCELLATION provision is amended as follows:  If We cancel, notice of Cancellation shall be mailed to Your last known address at least 5 days prior to Cancellation and shall state the effective date and reason for Cancellation. Prior notice is not required if this Plan is canceled for nonpayment by You, a material misrepresentation by You, or a substantial breach by You relating to the Product or its use. 
    
    Notice for Florida residents: The following is added to THE DISPUTE RESOLUTION PROGRAM (MEDIATION AND ARBITRATION) provision: While arbitration is mandatory, the outcome of any arbitration shall be non-binding on the parties, and either party shall, following arbitration, have the right to reject the arbitration award and bring suit in a court of competent jurisdiction. The arbitration action will take place in the county where You reside. The following provision is added: REGULATION: The rate charged for this Plan is not subject to regulation by the Florida Office of Insurance Regulation. The following is added to the CANCELLATION provision: No cancellation fee will be deducted from any refund.
    
    Notice for Georgia residents: INSURANCE: The obligations under this Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida. If We fail to pay or provide service on a claim within 60 days after proof of loss has been filed with Us, the written claim can be submitted to American Bankers Insurance Company of Florida at the following address: 11222 Quail Roost Drive, Miami, FL 33157, or call the toll-free number at 1-800-852-2244. The following is added to WHAT IS NOT COVERED: This Plan does not provide coverage for any and all pre-existing conditions known by You that occur prior to the effective date of this Plan. FREE LOOK: You may within 20 calendar days of mailing of the Plan, or 10 days if delivered at time of sale, reject and return this Plan. Upon return of the Plan within the applicable time period, if no claims have been made, You will be refunded the full Plan price.  A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after the return of the Plan. This provision applies only to the original purchaser. The CANCELLATION provision is amended as follows: If You cancel after the first 30 days from receipt of this Plan, You will receive a pro rata refund based on the time remaining on Your Plan, less an administrative fee, not to exceed 10% of the unearned pro-rata purchase price of the Plan or $25.00, whichever is less, less any claims paid. This Plan shall be non-cancelable by Us except for fraud, material misrepresentation, or nonpayment by You. If We cancel this Plan, a written notice will be mailed to You at Your last known address at least 30 days prior to the effective date of cancellation, which shall state the effective date of cancellation and reason for cancellation. The NOTICE OF ARBITRATION AGREEMENT and THE DISPUTE RESOLUTION PROGRAM (MEDIATION AND ARBITRATION provisions are deleted in its entirety.
    
    Notice for New Mexico residents: NOTICE: The purchase of this Plan is not required in order to purchase any Product. INSURANCE: This Plan is insured by American Bankers Insurance Company of Florida. If the Plan provider fails to pay You or otherwise provide You with the covered service within sixty (60) days of Your submission of a valid Claim, You may submit Your Claim to American Bankers Insurance Company of Florida at 11222 Quail Roost Drive, Miami, FL 33157, or call the toll-free number at 1-800-852-2244. If You have any concerns regarding the handling of Your Claim, You may contact the Office of Superintendent of Insurance at 855-427-5674. FREE LOOK: You may, within 20 days of the date mailed or 10 days of delivery of the Plan, reject and return this Plan.  Upon return of the Plan within the applicable time period, if no claim has been made, the Plan is void and You will be refunded the full purchase price.  A 10% penalty of the purchase price will be added to the refund for each 30-day period or portion thereof that the refund, and any accrued penalties, is not paid or credited within 60 days after return of the Plan. This provision applies only to the original purchaser of this Plan. The following is added to the CANCELLATION provision:  We may not cancel this Plan once it has been in effect for 70 days, except under the following conditions: (a) failure to pay the Plan Price; (b) the conviction of You of a crime which results in an increase in the service required under the Plan; (c) fraud or material misrepresentation by You in purchasing the Plan or obtaining service; (d) or the discovery of an act or omission, or a violation of any condition of the Plan by You which substantially and materially increases the Service required under the Plan. In the event We elect to cancel this Plan, a written notice will be mailed to You at Your last known address at least 15 days prior to cancellation, which notice shall state the effective date of cancellation and the reason for cancellation. 
    
    Notice for Nevada residents: INSURANCE: The obligations under this Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida. If We fail to pay or provide service on a claim within 60 days after proof of loss has been filed with Us, the written claim can be submitted to American Bankers Insurance Company of Florida at the following address: 11222 Quail Roost Drive, Miami, FL 33157, or call the toll-free number at 1-800-852-2244. The purchase of the Plan as a condition of approval of a loan or the purchase of goods is not permitted. The following is added to IF YOU NEED SERVICE provision: If You are not satisfied with the manner in which We are handling the claim on Your Plan, You may contact the Commissioner by calling the toll-free number, (888) 872-3234. FREE LOOK: You may, within 20 days of the date mailed or 10 days of delivery of the Plan, reject and return this Plan.  Upon return of the Plan within the applicable time period, if no claim has been made, the Plan is void and You will be refunded the full purchase price. If this Plan is returned within the first 30 days of purchase and a refund is not credited within 45 days after the return, We shall pay the holder a penalty of 10% of the purchase price for each 30 day period or portion thereof that the refund, and any accrued penalties, remain unpaid. Esta disposición solo se aplica al comprador original. The CANCELLATION provision is amended as follows: No claims or repairs incurred may be deducted from any refund.All references to an administrative fee are deleted and replaced with cancellation fee. We may not cancel this Plan once it has been in effect for 70 days, except for the following conditions: failure by You to pay the Plan Price; the conviction of You of a crime which results in an increase in the service required under the Plan; fraud or material misrepresentation by You in purchasing the Plan or obtaining service; the discovery of an act or omission, or a violation of any condition of the Plan by You which substantially and materially increases the service required under the Plan; or a material change in the nature or extent of the service required under the Plan which occurs after the purchase of the Plan and substantially and materially increases the service required beyond that contemplated at the time of purchase. Esta disposición solo se aplica al comprador original. In the event We elect to cancel this Plan, no cancellation may become effective until at least 15 days after the notice of cancellation is mailed to You.  
    
    Notice for North Carolina residents: NOTICE: The Purchase of this Plan is not required either to purchase or obtain financing for the covered Product. INSURANCE: The obligations under this Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida. If We fail to pay or provide service on a claim within 60 days after proof of loss has been filed with Us, the written claim can be submitted to American Bankers Insurance Company of Florida at the following address: 11222 Quail Roost Drive, Miami, FL 33157, or call the toll-free number at 1-800-852-2244. The CANCELLATION provision is amended as follows: We may cancel this Plan at any time in the event of nonpayment by You or direct violation of the Plan by You.
    
    Notice for Oklahoma residents: NOTICE: Coverage afforded under this Plan is not guaranteed by the Oklahoma Insurance Guaranty Association. The Oklahoma license number for Assurant Service Protection, Inc. is44199246. The following provision is added to the Plan: INSURANCE: The obligations under this Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157, 1-800-852-2244. The CANCELLATION provision is deleted and replaced with the following: You may cancel this Plan at any time, for any reason, by mailing a written request for cancellation and the original copy of this Plan to Us or the Administrator. In the event the Plan is cancelled by You within the first 30 days, and no claims have been made, the refund will be based upon 100% of the unearned pro rata premium. If You cancel the Plan after 30 days, or have made a claim within the first 30 days, the refund will be 100% of the unearned pro rata premium, less (a) 10% of the unearned pro rata premium or $25, whichever is less and (b) the actual cost of any service provided under the Plan. In the event the Plan is cancelled by the Us, the refund will be based upon 100% of the unearned pro rata premium, less the actual cost of any service provided under the Plan. We may not cancel this Plan except for 1) fraud, 2) material misrepresentation, 3) nonpayment by You, 4) violation of any of the terms and condition of the Plan, 5) if required to do so by any regulatory authority. If this Plan was inadvertently sold to You on a Product which was not intended to be covered by this Plan, We will cancel this Plan and return the full purchase price of the Plan to You. The following is added to THE DISPUTE RESOLUTION PROGRAM (MEDIATION AND ARBITRATION) provision: Non-binding Arbitration is applicable in Oklahoma.
    
    Notice for South Carolina residents: NOTICE: If We do not timely resolve such matters within 60 days of proof of loss, You may contact the South Carolina Department of Insurance, P.O. Box 100105, Columbia, SC 29202-3105, or (800) 768-3467. Todas las referencias al pago en efectivo están eliminadas. INSURANCE: The obligations under this Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida. If We fail to pay or provide service on a claim within 60 days after proof of loss has been filed with Us, the written claim can be submitted to American Bankers Insurance Company of Florida at the following address: 11222 Quail Roost Drive, Miami, FL 33157, or call the toll-free number at 1-800-852-2244. FREE LOOK: You may, within 20 calendar days of mailing of this Plan, or 10 days if delivered at time of sale, reject and return this Plan. Upon return of this Plan within the applicable time period, if no claims have been made, You will be refunded the full purchase price. A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after the return of this Plan. This provision applies only to the original purchaser. The following is added to the CANCELLATION provision:  If We cancel this Plan, a written notice will be mailed to You at Your last known address at least 15 days prior to the effective date of cancellation, which shall state the effective date of cancellation and reason for the cancellation. 
    
    Notice for Texas residents: NOTICE: If You have complaints or questions regarding this Plan, You may contact the Texas [Department of Licensing and Regulation] at the following address and telephone number: Texas Department of Licensing and Regulation, Post Office Box 12157, Austin, Texas 78711; 512-463-6599 or 800-803-9202 (within TX only). No se requiere la compra de este Plan para poder comprar u obtener financiación. The Texas Administrator Registration Number for Conn Appliances, Inc. is 140.  INSURANCE: The obligations under this Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157. In the event any covered service is not provided to You by Us before the 61st day after the proof of loss has been filed, or if a refund or credit is not paid before the 46th day after the date on which the Plan is canceled; You may apply directly to American Bankers Insurance Company of Florida. The following is added to the CANCELLATION provision:  If We cancel this Plan, a written notice will be mailed to You at Your last known address at least 5 days prior to the effective date of cancellation, which shall state the effective date of cancellation and reason for the cancellation. Prior notice is not required if the reason for Cancellation is nonpayment of the purchase price, a material misrepresentation by You relating to the covered property or its use, or a substantial breach of Your duties relating to the Product or its use. We will pay a penalty of 10% per month on any Cancellation refund that is not paid or credited within 45 days after return of the Plan to Us. This right to cancel applies only to the original purchaser of the Plan and is not transferable.
    
    Notice for Virginia residents: NOTICE: If any promise made in the Plan has been denied or has not been honored within 60 days after Your request, You may contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a complaint. INSURANCE: The obligations under this Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida. If We fail to pay or provide service on a claim within 60 days after proof of loss has been filed with Us, the written claim can be submitted to American Bankers Insurance Company of Florida at the following address: 11222 Quail Roost Drive, Miami, FL 33157, or call the toll-free number at 1-800-852-2244. 
    
    If You have any complaints that are not resolved by Federal Warranty Service Corporation or the Administrator, You may contact Your local Better Business Bureau or the Office of the Attorney General of Your state of residency: http://www.aldoi.gov/,www.azag.gov; www.colorado.gov; https://www.floir.com; http://www.oci.ga.gov; www.ag.state.la.us; http://www.mid.ms.gov; www.nmag.gov; http://ag.nv.gov; http://www.ncdoi.com; https://www.oag.ok.gov;  http://doi.sc.gov; http://www.tn.gov/insurance;www.TexasAttorneyGeneral.gov;or https://www.scc.virginia.gov/boi/. 
    
    Customer signature acknowledging receipt and their understanding of this Plan is in the Invoice referenced above to which this Plan is attached.
    
    

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    Form #ECFD0005S0821 V4-0921

REPAIR/REPLACEMENT AGREEMENT

ADDITIONAL COVERAGE AND SERVICE ADDENDUM

THIS ADDENDUM AMENDS THE TERMS AND CONDITIONS.

PLEASE READ IT CAREFULLY.

The Terms and Conditions are amended as follows:

The following sections are added:

In addition, during the Plan term, We may provide You with other services specific to Your Product(s). These limited benefits may include (but are not limited to) product support, content backup and security services, claims management tools, alternative servicing and upgrade options, or promotions. Certain features of these services may not be available on or compatible with all product types.

If You provide Your mobile number or electronic address to Us or the seller, We may electronically or via text message deliver all notices, documents and communications related to this Plan to Your electronic address. You may opt out of electronic and/or text message communications at any time. 

We may choose to offer promotions and also discounts from time-to-time under this Plan valued up to the limits regulated under state law.

Upon expiration of this Plan, We will reimburse You up to thirty (30) percent of the price in the form of a store gift card or credit if You did not incur any paid service events during the coverage term. You must contact the Administrator within sixty (60) days of the end of Your Plan term to claim this benefit.

ALL OTHER TERMS AND CONDITIONS REMAIN THE SAME.